NEW Microsoft Dynamics 365 Certification Coming: AB-210 (AI-Powered Sales Solution)

Microsoft is preparing a new certification for Dynamics 365 professionals: Exam AB-210, Build AI-Powered Sales Solution. In this short update, I break down the public info available so far, including:

✅ The target audience for AB-210 (Dynamics 365 Sales + Copilot + agent capabilities)
✅ The proposed skills measured (the current exam “buckets”)
✅ How you can influence what ends up on the exam by completing the official blueprint survey (link below)

AB-210 is focused on designing and configuring AI-powered sales solutions in Dynamics 365 Sales, including intelligent opportunity research, AI-driven selling, lead qualification with AI, and extending Dynamics 365 Sales.

✅ Blueprint survey link

Video Summary

• Microsoft is gearing up for a new Dynamics 365 certification—the AB-210 exam: Build AI‑Powered Sales Solutions—adding to their growing portfolio of Copilot Studio and AI business solution exams.
• If you’ve been following the certification track, you’ll know that in 2025, we lost both Dynamics 365 fundamentals exams (MB‑910 CRM and MB‑920 ERP). Since then, Microsoft has shifted focus toward AI‑driven certifications like AB‑730, AB‑731, AB‑900, and AB‑100.
• The AB-210 exam targets professionals who design and configure AI‑powered sales solutions in Dynamics 365 Sales, leveraging Copilot and agent capabilities to streamline the lead‑to‑cash process.
• Skills measured include deploying and managing AI sales agents, configuring Dynamics 365 Sales features, managing products and pricing, implementing collaboration tools, setting up forecasting, tailoring AI intelligence, and deploying the sales mobile app.
• The exam blueprint isn’t finalized yet—Microsoft is inviting the community to help shape the certification by filling out their survey. If you’re passionate about Dynamics 365 Sales, this is your chance to influence what gets covered.

For more information, read the transcript blog below, or watch the video above!

Transcript

We’ve talked about quite a few Copilot Studio and cybersecurity certifications lately, but it looks like Microsoft is working on all their portfolios and is currently working on a certification for Dynamics 365 professionals. Now, let’s be honest. If you have been following Dynamics 365 certifications, you know that in 2025, we lost two major certifications. Actually, we lost both fundamental exams, the MB-910, the CRM fundamentals, and the MB-920, the ERP fundamentals. And meanwhile, while losing those ones, Microsoft has heavily invested in their AB or AI business solutions portfolio with exams such as the AB-730, AB-731, AB-900, and AB-100 exam, which are still in beta, or for the case of the AB-100, recently just came out of beta just a few days before me recording this video. And we also have some of the upcoming Copilot Studio certifications like the AB-610 and the AB-620, which are coming really, really soon. And by the way, if you ever missed the news on those new Copilot Studio certifications, I’ll have a link to the video in the description below.

But back to the topic of this video, it looks like Microsoft is working on the new certification for Dynamics 365 professionals coming soon, and its exam AB-210, Build AI Powered Sales Solutions. In this video, we will cover everything that we know so far about the certification. We will talk about the target audience for the certification, what are the proposed skills covered, and also how you can help shape what will be in the certification because it’s not final yet.

Let’s get started with the target audience. As a candidate for this exam, you design and configure AI-powered sales solutions using Dynamics 365 Sales, Microsoft Copilot, and agent capabilities to help sellers work more efficiently throughout the lead-to-cash process. You translate business requirements into practical seller workflows enhanced with conversational intelligence, predictive insights, guided automation, and secure data access. You work closely with sales operations and IT stakeholders to ensure that solutions align with revenue goals, process optimization, governance standards, and responsible AI practices.

In addition, you’re able to perform the following tasks. You’re able to deploy, manage, and monitor AI-powered sales agents. You’re able to configure Dynamics 365 Sales standard and premium features. And you’re able to create and manage products and pricing. You’re able to implement collaboration features. You’re able to configure the security model, configure forecasting tools, tailor AI-powered intelligence features, and deploy the sales mobile app. That’s quite a lot of things.

The exam is currently set to have four different main skills measured, or buckets let’s say, and they are: develop deals by using intelligent opportunity research, explore AI-driven sales in Dynamics 365, qualify and prioritize leads using AI, and extend and enhance Dynamics 365 Sales.

Now, usually for most certs in the Power Platform, M365, or even security space, I like to go deep into the details on what’s covered. However, I’ll be honest. I’m not a Dynamics 365 expert. So instead, I would like to invite all of you that made it this far in this video—because you must clearly have a passion for Dynamics 365 Sales—to really go and help shape the certification by filling out the blueprint survey. And you’ll have a link in the description below.

And what I want you to do after is let me know in the comments below what you think about this certification. Do you plan to take it? Do you think it’s useful for what the market needs today? Or do you think that Microsoft is focusing on too much AI stuff without focusing on the fundamentals? Anyway you feel, please let me know in the comments below. And if you enjoyed this video, make sure you like it and subscribe to the channel so you don’t miss any more Microsoft certification news. On the screen right now, you’ll see another video with more of the latest Microsoft certification and applied skills news. So, I hope I’ll see you in there.