In order to achieve the Teams Support Engineer Associate title – you need to pass one single exam, Exam MS-740: Troubleshooting Microsoft Teams . The audience for this exam needs to master quite a lot of things, from the description we have: Candidates should have significant exposure to unified communications and hands-on experience with Microsoft Teams. In addition, candidates should have networking knowledge of Azure fundamentals, telephony, PowerShell, data storage technologies, APIs, app security, authentication and authorization, security, and compliance information, debugging, performance tuning, and monitoring. Definitely not an exam to try if you haven’t taken previous associate level exams before. I also have to say from the start – I think this is the only Certification focused solely on troubleshooting a Microsoft Cloud Service.
We have six main Skills Measured in this exam:
- Troubleshoot Microsoft Teams voice issues (15-20%)
- Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)
- Troubleshoot federation issues (10-15%)
- Troubleshoot issues signing into Microsoft Teams (15-20%)
- Troubleshoot teams and channels (10-15%)
- Troubleshoot issues with files (15-20%)
You can also check out the detailed skills outline to find out the full skills measured! For more information:
- About the Certification here: https://docs.microsoft.com/en-us/learn/certifications/m365-teams-support-engineer-associate/
- About the exam here: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-740
What are your thoughts on this certification?
How do you feel about this certification? Is it something you plan to go take? Let me know in the comments!
